Terms of Service

Terms of Service for Easy Ticket Lead App

1. Acceptance of Terms

By accessing or using the Easy Ticket Lead App, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Description of Service

Easy Ticket Lead App is a CRM-based platform that helps manage customer inquiries (leads) related to:

  • Flight bookings
  • Visa services
  • Umrah & travel packages
  • Customer communication via WhatsApp Business API

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information
  • Use the platform only for lawful purposes
  • Not misuse, spam, or abuse communication channels
  • Comply with all applicable laws and regulations

4. WhatsApp Communication & Consent

  • By submitting your details, you consent to receive messages via WhatsApp
  • Messages may include updates, offers, and service-related communication
  • You can opt-out anytime by requesting to stop messages

We comply with Meta (WhatsApp) Business Messaging Policy.

5. Lead Handling & Services

  • Submission of a lead does not guarantee booking or service confirmation
  • Prices (flights, visas, Umrah) are subject to availability and change
  • Final confirmations depend on third-party providers (airlines, embassies, hotels)

6. Payments & Refunds

  • Payment terms will be shared at the time of booking
  • Refund policies vary depending on service (airline, visa, hotel, etc.)
  • Easy Ticket is not responsible for delays caused by third-party providers

7. Limitation of Liability

Easy Ticket shall not be liable for:

  • Delays, cancellations, or changes by airlines or embassies
  • Losses resulting from incorrect user information
  • Technical issues beyond our control

8. Data & Privacy

Your use of the app is also governed by our Privacy Policy:
👉 [Insert Privacy Policy URL here]

9. Account Suspension

We reserve the right to:

  • Suspend or terminate access for misuse or violation of terms
  • Block users involved in spam or fraudulent activity

10. Intellectual Property

All content, branding, and systems are the property of Easy Ticket and may not be copied or reused without permission.

11. Modifications to Terms

We may update these Terms at any time. Continued use of the app means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of Pakistan.

13. Contact Information

Easy Ticket Lead App
📍 Office #12, 1st Floor, Mian Arcade, Main Boulevard, Ichra, Lahore, Pakistan
📞 Phone: 0311-1222427
📧 Email: [your email]
🌐 Website: [your website]

  1. Information We Collect
    We may collect the following types of information:
    a. Personal Information
    Full name
    Phone number
    Email address
    Travel preferences and inquiry details
    b. Lead & Communication Data
    Customer inquiries (visa, flights, Umrah, travel services)
    Messages sent/received via WhatsApp Business API
    CRM activity (follow-ups, quotations, status updates)
    c. Technical Information
    IP address
    Device type
    Browser information
    App usage data and logs
  2. How We Use Your Information
    We use the collected data to:
    Manage and process travel leads
    Provide flight booking, visa, and Umrah services
    Communicate with customers via WhatsApp and other channels
    Send quotations, updates, and follow-ups
    Improve our CRM system and customer experience
    Ensure compliance with Meta policies and legal obligations
  3. WhatsApp & Meta Platform Integration
    Easy Ticket Lead App uses WhatsApp Business API provided by Meta Platforms, Inc.
    We only send messages to users who have opted in
    Users can opt-out anytime by requesting to stop messages
    We do not sell or misuse WhatsApp data
    All communication follows Meta Business Messaging Policy
  4. Data Sharing and Disclosure
    We may share your information with:
    Meta Platforms, Inc. (for WhatsApp communication)
    Trusted service providers (CRM hosting, IT systems)
    Airline, hotel, and visa partners (only when required for service delivery)
    Legal authorities if required by law
    We strictly do not sell personal data to third parties.
  5. Data Retention
    We retain data only as long as necessary for:
    Managing leads and providing services
    Legal and regulatory compliance
    Internal record keeping
  6. Data Security
    We implement strong security measures, including:
    Secure CRM infrastructure
    Data encryption and access controls
    Restricted staff access
    Despite our efforts, no system is completely secure.
  7. User Rights
    Users have the right to:
    Request access to their data
    Request correction or deletion
    Withdraw consent for communication
    Opt-out from WhatsApp or marketing messages
    For requests, contact us at:
    📧 support@easyticket.pk
  8. Third-Party Services
    Our app may integrate with third-party services (airlines, hotels, visa systems). We are not responsible for their independent privacy practices.
  9. Children’s Privacy
    Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from children.
  10. Updates to This Policy
    We may update this Privacy Policy at any time. Changes will be posted with a revised “Last Updated” date.
  11. Contact Information
    Easy Ticket Lead App
    📞 Phone: 0311-1222427
    📧 Email: support@easyticket.pk
    🌐 Website: www.easyticket.pk
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