Welcome to Easy Ticket Lead App. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our application, CRM system, and services, including integrations with Meta platforms such as WhatsApp Business API.
By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect
   We may collect the following types of information:
   a. Personal Information
   Full name
   Phone number
   Email address
   Travel preferences and inquiry details
   b. Lead & Communication Data
   Customer inquiries (visa, flights, Umrah, travel services)
   Messages sent/received via WhatsApp Business API
   CRM activity (follow-ups, quotations, status updates)
   c. Technical Information
   IP address
   Device type
   Browser information
   App usage data and logs
3. How We Use Your Information
   We use the collected data to:
   Manage and process travel leads
   Provide flight booking, visa, and Umrah services
   Communicate with customers via WhatsApp and other channels
   Send quotations, updates, and follow-ups
   Improve our CRM system and customer experience
   Ensure compliance with Meta policies and legal obligations
4. WhatsApp & Meta Platform Integration
   Easy Ticket Lead App uses WhatsApp Business API provided by Meta Platforms, Inc.
   We only send messages to users who have opted in
   Users can opt-out anytime by requesting to stop messages
   We do not sell or misuse WhatsApp data
   All communication follows Meta Business Messaging Policy
5. Data Sharing and Disclosure
   We may share your information with:
   Meta Platforms, Inc. (for WhatsApp communication)
   Trusted service providers (CRM hosting, IT systems)
   Airline, hotel, and visa partners (only when required for service delivery)
   Legal authorities if required by law
   We strictly do not sell personal data to third parties.
6. Data Retention
   We retain data only as long as necessary for:
   Managing leads and providing services
   Legal and regulatory compliance
   Internal record keeping
7. Data Security
   We implement strong security measures, including:
   Secure CRM infrastructure
   Data encryption and access controls
   Restricted staff access
   Despite our efforts, no system is completely secure.
8. User Rights
   Users have the right to:
   Request access to their data
   Request correction or deletion
   Withdraw consent for communication
   Opt-out from WhatsApp or marketing messages
   For requests, contact us at:
   📧 support@easyticket.pk
9. Third-Party Services
   Our app may integrate with third-party services (airlines, hotels, visa systems). We are not responsible for their independent privacy practices.
10. Children’s Privacy
    Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from children.
11. Updates to This Policy
    We may update this Privacy Policy at any time. Changes will be posted with a revised “Last Updated” date.
12. Contact Information
    Easy Ticket Lead App
    📞 Phone: 0311-1222427
    📧 Email: support@easyticket.pk
    🌐 Website: www.easyticket.pk